Privacy Policy
This Privacy Policy applies to our website.
FamilyCare Visiting Nurse and Home Care Agency, LLC (“FamilyCare”) is a home health and visiting nurse agency serving patients and families across Connecticut. We deliver skilled nursing, therapy, home health aide, and related in-home services in accordance with applicable state and federal health care standards, including HIPAA.
This Policy describes how we treat personal information collected through our website, located at https://familycarevn.com/. This Policy does not describe how we treat protected health information (PHI) we collect in the course of providing care. For information regarding how we handle PHI, please refer to our Notice of Privacy Practices provided at the time of admission. By interacting with us through this website, you consent to the practices described below.
We collect information from and about you.
We collect contact information. For example, we may collect your name and email address if you contact us through the site. We may also collect your phone number, mailing address, and — where applicable — insurance or payment information if you request services or pay a bill through our website.
We collect information you submit or post. We collect information when you contact us, request a consultation, refer a patient, or ask for details about our services.
We collect other information. If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us.
We collect information in different ways.
We collect information directly from you. For example, if you contact us or request home health services.
We collect information from you passively. We use tracking tools like browser cookies.
We use information as disclosed and described here.
We use information to respond to your requests or questions. For example, we may use your information to respond to a request for service information, a referral, or a consultation.
We use information to improve our services. We may use your information to make our website and care offerings better. We might use your information to customize your experience with us. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our agency, our patients, our staff, and our website.
We use information for marketing purposes. For example, we may send you information about new services, community events, or health resources. We may tell you about updates to our programs. These may be third-party offers or services we think you might find helpful.
We use information to communicate with you about your service or our relationship. We may contact you about your referral, admission, scheduling, or feedback. We may also contact you about this Policy or our website Terms.
We use information as otherwise permitted by law.
We will not share mobile information with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We will share information within the FamilyCare organization.
We will share information with third parties who perform services on our behalf. For example, we share information with vendors who perform services for us, such as companies that operate our website, host our data, or send emails on our behalf.
We will share information with our business partners. For example, we may share information with referring physicians, hospitals, and care coordination partners that work with us to deliver or coordinate your care. These partners may contact you about services by mail, phone, or email.
We will share information if we think we have to in order to comply with the law or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency, regulator, or investigatory body requests it. We may share information when we are investigating potential fraud or protecting patient safety.
We may share information with any successor to all or part of our business. For example, if part of our agency were sold or reorganized, we may transfer our patient, client, and customer lists as part of that transaction.
We may share information for other reasons we may describe to you.
You have certain choices about sharing and marketing practices.
If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, email us at info@familycarevn.com. Even if you opt out of marketing messages, we will still send you transactional messages. These include responses to your questions and information related to your care or account.
You can control cookies and tracking tools. Your browser may give you the ability to control cookies or other tracking tools. How you do so depends on the type of tool. Certain browsers can be set to reject browser cookies. Some websites have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. If you block cookies, certain features on our site may not work. If you block or reject cookies, not all of the tracking described here will stop.
Your California Privacy Rights. If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry. California residents may be entitled to additional rights over their personal information.
This Site and Children. Our site is intended for adults, caregivers, and referring professionals. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and believe your child under 13 has given us information, please email us at info@familycarevn.com. You can also write to us at the address listed at the end of this policy. Please mark your inquiry “COPPA Information Request.”
We store information in the United States. Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.
We use standard security measures. The Internet is not 100% secure. We cannot promise that your use of our site will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. We keep personal information if it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law, including health care record retention requirements.
We may link to other sites or have third-party services on our site that we don’t control. If you click on a link to a third-party site, you will be taken to a website we do not control. This Policy does not apply to the privacy practices of that website. Please read the privacy policies of other websites carefully. We are not responsible for those third-party sites.
Feel free to contact us if you have more questions. If you have any questions or concerns about this Privacy Policy, or if you would like to correct or update your information, you may contact us at:
FamilyCare Visiting Nurse and Home Care Agency, LLC
Attn: Privacy Officer
999 Oronoque Lane, Stratford, CT 06614
Email: info@familycarevn.com
We may update this Policy. From time to time we may change our privacy practices. We will notify you of any material changes as required by law. We will also post an updated copy on our website. Please check our site periodically for updates.